Terms and Conditions

SOJO Essential Wellness Terms and Conditions

Welcome to SOJO Essential Wellness! By booking an appointment, using our services, or visiting our website, you agree to the following terms and conditions. Please read them carefully as they contain important information, including disclaimers, waivers, privacy policies, and general service terms.

1. General Terms

1.1 SOJO Essential Wellness reserves the right to amend these terms and conditions at any time without prior notice.
1.2 By booking an appointment, purchasing a product, or using our facilities, you agree to comply with these terms.
1.3 All clients must be 18 years or older to use our services unless otherwise specified.

2. Booking, Cancellation, and Payment Policy

2.1 Bookings: Appointments can be made online, in person, or over the phone and are subject to availability.
2.2 Cancellations and Rescheduling: Changes to your appointment can be made up to 24 hours prior to your appointment time. Cancellations or rescheduling with less than 24 hours’ notice will be charged at the full price of the scheduled appointment.
2.3 Payment Methods: SOJO Essential Wellness accepts Cash, Mastercard, Visa, eftpos, and direct debit for memberships.
2.4 Prices: All prices for treatments, experiences, and products are subject to change without notice.
2.5 Gift Cards and Offers: Unredeemed gift cards, passes, and offers past their specified expiry date will be null and void.

3. Introductory Offers

3.1 Introductory offers are available for new clients only and may be redeemed once per person.
3.2 Introductory offers cannot be combined with gift cards, promotions, or any other discounts.
3.3 SOJO Essential Wellness reserves the right to revoke or modify introductory offers at any time.

4. VIP Membership Terms

4.1 Eligibility:

VIP discounts are available exclusively to SOJO Pilates or The Factory PT members with a valid, active, weekly recurring membership.
Membership must be current and in good standing at the time of booking.

4.2 Personal Use Only:

VIP discounts can only be redeemed by the Pilates or Factory PT member themselves.
Discounts cannot be applied to bookings made under the member’s name for another person. Any such bookings will be charged at the standard rate.

4.3 Treatment-Only Discount:

VIP discounts apply solely to treatments offered at SOJO Essential Wellness.
Discounts cannot be applied to gift vouchers, packages, or other non-treatment services or products.

4.4 Verification: SOJO Essential Wellness reserves the right to verify membership status. If membership cannot be verified, the discount will not apply.

5. Age Limit Policy

5.1 You must be at least 10 years of age to use the floatation pods.
5.2 Clients under 16 must attend appointments with a parent or guardian, and parental permission and supervision are required.
5.3 You must be at least 16 years old to use the infrared sauna. It is not recommended for pregnant individuals to use the infrared sauna.
5.4 Colonic treatments for clients under 18 must be attended with a parent or guardian.

6. Physical Readiness

6.1 Clients must disclose any medical conditions, injuries, allergies, or other relevant health information prior to using our services.
6.2 SOJO Essential Wellness reserves the right to refuse service if a client does not have the appropriate medical clearance or presents in a state that may cause risk to themselves or others.
6.3 All colonic treatments must be booked via phone to ensure there are no contraindications for the treatment.

7. Sanitation and Water Contamination

7.1 SOJO Essential Wellness upholds the highest standards of hygiene and sanitation in all treatments, in accordance with Government regulations and COVID-19 safety standards.
7.2 Clients agree to incur the financial cost of water replacement ($1,500 per pod) if contamination occurs in floatation pods due to:

Solutions such as oils, products, hair dye or colour, and tanning solutions.
Human bodily fluids, including excrement.

8. Privacy, Personal Data, and Communications

8.1 General Statement on Privacy: SOJO Essential Wellness respects and maintains your privacy regarding all personal data collected.
8.2 User Provided Information:

Personal information is collected via client registration forms to facilitate bookings, purchases, and experiences.
Information provided may be used to contact you with important updates or, with your consent, for email marketing.
Personal data is for internal use only and will not be shared with external third parties without your permission.
8.3 Security Statement: SOJO Essential Wellness makes every effort to ensure that all online transactions and personal data are secure.

9. Disclaimer and Waiver

9.1 Not a Substitute for Medical Advice: Any advice or information provided during your appointment is the opinion of the therapist and should not replace advice, diagnosis, or treatment provided by a licensed healthcare professional. Always consult your healthcare provider before making changes to your health regimen.
9.2 Personal Responsibility: By booking an appointment, you accept full responsibility for decisions made based on advice or services provided.
9.3 Service Risks: You acknowledge that certain wellness treatments carry inherent risks. By proceeding with a service, you voluntarily assume all risks.
9.4 Waiver of Liability: SOJO Essential Wellness, its staff, and contractors will not be held liable for any injury, illness, loss, or damage resulting from the use of our services or facilities.
9.5 Automatic Waiver Agreement: By booking an appointment, you automatically agree to this disclaimer and waiver.

10. Complaints and Feedback

10.1 SOJO Essential Wellness welcomes feedback and views complaints as opportunities to improve.
10.2 Clients may submit complaints or feedback in person, via email, phone, or anonymously through a third party.
10.3 All complaints will be reviewed, and SOJO Essential Wellness will aim to resolve matters within 48 hours.

11. Policy Changes

SOJO Essential Wellness reserves the right to amend these terms and conditions, policies, or pricing without prior notice.

12. Governing Law

These terms and conditions are governed by the laws of [insert location]. Any disputes arising shall be subject to the jurisdiction of the relevant courts.

Acknowledgment and Acceptance
By booking an appointment, using our services, or visiting SOJO Essential Wellness, you confirm that you have read, understood, and agreed to these terms and conditions.

For questions or concerns, please contact us