How can we help?

FAQ

Ordering Through Our Store

What products are available online?

We offer wellness products, skincare, supplements, and other health-enhancing items to complement your wellness journey.

How can I place an order?

Simply browse our store, add items to your cart, and follow the checkout process.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Can I find the same products in-store?

Yes, most of our online products are also available at our physical location.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

How long does shipping take?

Orders are typically processed within 1-2 business days. Delivery times depend on your location and chosen shipping method.

Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number via email.

What should I do if my order arrives damaged?

Please email us immediately with photos of the damaged item and packaging so we can resolve the issue.

Wellness Centre

What can I expect during my visit to SOJO Essential Wellness?

From the moment you arrive, you’ll experience a calming, welcoming environment designed to help you unwind. Our professional team ensures you feel comfortable, relaxed, and guided throughout your session.

What should I bring for my appointment?

Depending on your service, bring swimwear for the float pod or infrared sauna. Towels and essentials are provided.

How can I book an appointment?

You can book online via our website or contact us directly

Colon Hydrotherapy (Colonics)

What is colon hydrotherapy?

Colonics is a safe, gentle cleansing process using warm, filtered water to flush toxins and waste from the colon

What are the benefits of colonics?

It may improve digestion, reduce bloating, enhance energy levels, and support overall gut health.

Is colon hydrotherapy uncomfortable?

Most clients report minimal discomfort. Our trained professionals ensure the process is as smooth and discreet as possible.

How long does a colonic session take?

A session typically lasts between 35-45 minutes.

How should I prepare for a colonic?

Stay hydrated, eat light meals 24 hours prior, and avoid heavy or processed foods.

Who should avoid colon hydrotherapy?

Those with certain medical conditions (e.g., severe digestive issues) should consult their doctor before booking. Please call our trained professionals if you unsure about any contraindications

Infrared Sauna & Float Therapy

What are the benefits of infrared sauna?

It helps with detoxification, pain relief, improved circulation, and relaxation.

How long is a typical infrared sauna session?

Sessions typically last 40 minutes.

What should I wear for an infrared sauna session?

Swimwear is recommended.

What is float therapy?

Float therapy involves floating in a pod filled with Epsom salt water to reduce stress and promote relaxation.

How long does a float therapy session last?

A standard session lasts 60 minutes.

Can I float if I can’t swim?
  1. Yes! The high salt content ensures you float effortlessly.

Can I combine infrared sauna and float therapy in one visit?

Absolutely! Many clients enjoy a sauna session first to relax muscles before floating.

What does the float pod experience feel like?

It’s a weightless, meditative experience where stress melts away as you float effortlessly in warm, Epsom salt-infused water.

Is there music or light in the float pod?

You can customise your experience with calming music and soft lighting or float in complete silence and darkness or choose one of our hypnosis meditations

Massages

What types of massage do you offer?

We offer a range of specialty massages.

How do I know which massage is right for me?

Our therapists can guide you based on your needs and goals.

What can I expect during my first massage session?

Your therapist will discuss your goals and any problem areas to tailor the massage to your needs.

Do I need to undress for a massage?

You can undress to your comfort level. Sheets and towels are used for privacy.

How often should I get a massage?

This depends on your needs, but regular sessions are ideal for stress management and physical recovery.

Get in touch

Have questions about your order, or a general enquiry?